Build the Intelligence Layer With Our Customers

Kosmos is the intelligence layer for enterprise operations.

We unify operational signals and surface structured, human-confirmed root cause. Our customers use Kosmos to replace escalation chaos with structured clarity.

This role ensures that clarity becomes embedded into enterprise operations — not just adopted, but operationalized.

Role Overview

Kosmos operates two engagement paths:

• 14-Day Trial for customers ready to move quickly
• 90-Day Paid Enterprise Engagement for deeper collaboration

The Account Executive qualifies the opportunity and introduces you into the process.

You own everything that follows.

Your mandate is engagement depth.

Not surface adoption.
Not feature awareness.
Operational embedding.

You work directly with the CEO and partner closely with product and engineering.

What You’ll Own

1. Structured Engagement Execution

• Run 14-day trials with defined success criteria
• Run 90-day enterprise engagement programs with clear milestones
• Maintain executive alignment throughout
• Ensure measurable operational outcomes

2. Adoption Depth & Workflow Integration

• Define what “mature usage” looks like
• Track Risk Event → confirmed RCA behavioral adoption
• Ensure structured intelligence replaces manual escalation workflows
• Integrate Kosmos into weekly operating rhythms
• Increase cross-functional reliance over time

3. Product & Roadmap Signal

• Translate real usage behavior into structured product insight
• Identify friction before it becomes stagnation
• Ensure engagement depth reinforces long-term product direction

4. Renewal Readiness

• Build a customer health model grounded in usage maturity
• Define objective indicators of engagement depth
• Prepare accounts for commercial ownership as motion matures

What We’re Looking For

• 6+ years in enterprise Customer Success or Strategic Account roles
• Experience embedding technical platforms into operational workflows
• Comfortable engaging engineering and operations leaders
• Strong executive presence
• Experience partnering with product teams
• Systems-oriented operator

You should think in terms of behavioral change and operational systems — not ticket resolution.

What Success Looks Like

• Customers choose deeper engagement paths
• Usage expands across teams and workflows
• Risk Events and confirmed RCAs become part of operating rhythm
• Executive teams rely on Kosmos for operational clarity
• Engagement maturity is measurable
• Renewals are predictable because value is embedded

Customer Success at Kosmos ensures structured intelligence becomes operational standard.