Integrations · Machines propose. Humans Confirm.

End escalation chaos.
Start with clarity.

When something breaks, your team spends hours investigating across Jira, Salesforce, GitHub, and ServiceNow before they can fix anything. Kosmos connects those signals automatically, surfaces root cause in seconds, and reduces MTTR and repeat incidents. Read-only. OAuth 2.0. Production-grade.

Every integration is read-only by default.
Tokens are encrypted at rest.
You stay in control of what Kosmos sees.
How it Works

Three languages.
One root cause.

Your enterprise generates three types of signals that don't speak the same language. Nobody translates all three simultaneously — that's why nobody sees the correlation. Kosmos does.

Launch Integrations

The core delivery stack, connected today.

Five integrations cover all three signal types — customer cases, code changes, and service incidents. Each connection takes minutes, runs read-only, and starts building context immediately. No agents. No write access. No workflow disruption.

Jira

Engineering work, incidents, and the ticket graph your team already lives in.

OAuth 2.0 Under 2 minutes Read-only
Why it matters for correlation.

Jira provides the source of truth for engineering work. By connecting tickets to deployments and infrastructure signals, Kosmos helps teams understand not just what broke, but why it happened.

Salesforce Service Cloud

The customer-facing side of every incident.

OAuth 2.0 Under 3 minutes
Why it matters for correlation.

Customer cases provide the ground truth of impact. When a high-priority issue lands, Kosmos connects it to the recent code changes and service events that caused it — helping support and engineering resolve incidents faster.

GitHub

Engineering work, incidents, and the ticket graph your team already lives in.

OAuth 2.0 Webhook Under 2 minutes
Why it matters for correlation.

Deploys are the most frequent root cause of new incidents. Kosmos aligns merge-to-production timestamps against customer case and alert spikes to surface root cause in under 60 seconds — not 2–4 hours of investigating across tools your team didn’t build together.

ServiceNow

IT service management records, incident tables, and change calendar.

OAuth 2.0 Under 2 minutes
Why it matters for correlation.

ServiceNow carries the enterprise’s operational record. Kosmos aligns an active incident against the change window that most likely caused it and the CI graph for blast radius — so the same incident doesn’t happen twice.

OpenTelemetry

One vendor-neutral pipe for the telemetry your infrastructure already emits. Logs, traces, and metrics from every observability stack you run.

OTLP / APIKEY Streaming Under 5 minutes
Why it matters for correlation.

Service incidents are the third signal type. Kosmos consumes OTel directly so your infrastructure speaks the same language as your Jira and Salesforce — without forcing your team off the observability vendor they already chose.

Additional Connected Systems

Supporting integrations for enterprise customers.

The systems below are available to enterprise customers on request and are provisioned by Kosmos's integrations team before they join your tenant's correlation graph. Native observability vendors (Datadog, Grafana, Splunk, Dynatrace, New Relic, ADOT, Google Cloud Ops, Azure Monitor) are covered through the OpenTelemetry connector above.

System Auth Purpose
Bitbucket
OAUTH 2.0

A parallel code source for teams on Atlassian Cloud. Same correlation role as GitHub.

Zendesk
Api key

Tickets, macros, and customer-reported issue volume from support teams on Zendesk.

Linear
Oauth 2.0

Engineering issues and cycles for teams using Linear instead of Jira.

Pylon
API KEY

B2B customer support conversations and escalation signals from Pylon.

Slack*
Oauth 2.0

Delivery of surfaced RCAs into incident channels. Not used as a signal source.

*Slack is a delivery channel for RCA, not a signal source. See delivery integrations.

Enterprise customers can request additional priority integrations as part of their contract.

Integration Setup Flow

From zero to correlated in under ten minutes.

Four steps. The first three are you. The fourth runs continuously in the background once you've signed off.

All integration status, sync health, and last-error details are visible in the Integrations dashboard inside the product.

Honest by Design

What we don't do.

We are direct about the boundaries of the product. This isn't about eliminating people from the room — it's about eliminating the reconstruction work.

No

Writebacks

Kosmos never creates tickets, closes incidents, posts comments, or resolves cases on your behalf. Remediation happens in your native tools, by your people. Machines propose. Humans confirm.
No

Forecasting

Kosmos correlates signals that have already happened. We do not tell you which incident is about to occur.
If predictive capabilities are introduced in the future, they will be clearly labeled and gated behind opt-in.
No

Automonous actions

There is no agent that takes action on its own. There is no background remediation loop.
Every surfaced root cause is presented to a human reviewer with the underlying evidence before anything else happens.
No

Excess retention

Raw signal payloads are retained only as long as correlation requires.
Derived structured evidence persists for the tenant’s configured retention window. Deletion is final.
Operational Intelligence Platform

See What Your Team Has Been Missing

Connect your Salesforce and Jira in one call. In 14 days, we will show you 90 days of patterns your team has been chasing manually.

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