Forward-Deployed Engineer

Machines propose, humans confirm. Build at the frontier.

Kosmos is the predictive intelligence layer for enterprise operations. We unify fragmented signals across Salesforce, Jira, GitHub, and Slack to surface root causes. We are a Norwest-backed seed company of ~12 people; our product is live on the Salesforce AppExchange with paying enterprise customers.

Engineering at Kosmos is about precision and direct customer value. This role ensures Kosmos is deeply wired into our most strategic environments; you will push the platform past its documented edges.

Role Overview

This is a true forward-deployed engineering role—not an implementation coordinator or solutions engineer. You will build on our public API directly in front of customers. You are the specialist called in when a deal crosses from configuration into complex engineering; you work shoulder-to-shoulder with our backend team to productize field-proven patterns.

What You’ll Own

Strategic Customer Engineering

• Integrate: Wire Kosmos into complex enterprise environments (AI agents, Jira, Salesforce, custom pipelines).
• Extend: Push the public API past its documented boundaries when customer use cases demand it.
• Map: Build custom data mappings and OpenTelemetry pipelines for high-value accounts.

Field-to-Product Feedback Loop

• Productize: Translate repeated field builds into core product requirements.
• Architect: Partner with backend engineering to build standard, scalable connectors from one-off field discoveries.
• Roadmap: Influence the long-term technical roadmap based on real-world edge cases.

What Success Looks Like

• Strategic accounts have robust, custom-built integrations that unblock their deals.
• Field builds convert into priced, delivered engagements.
• Product roadmap decisions are explicitly grounded in your field feedback.

What We’re Looking For

• Expertise: 7+ years of professional software engineering; expert-level comfort with RESTful APIs, integrations, and OpenTelemetry.
• Presence: Genuine customer-facing presence; comfort building live in front of technical teams.
• Entrepreneurship: Instinct to build unprompted; you don’t wait for a spec to solve a customer blocker.
• Background: Senior IC track record. Prior forward-deployed, solutions architecture, or founding engineer experience is a strong plus.
• Tech: Salesforce ecosystem experience (Data Cloud, Apex, APIs) preferred.

Differentiation

A solutions engineer configures. An implementation coordinator schedules. This role builds. You are writing integration code against live customer environments, not walking through a setup wizard. You are the person called in when the answer isn’t documented yet.

Why Join Now

We are ~12 people, Norwest-backed, and growing. Integration work for our most strategic accounts currently falls on the founder and Head of Engineering—it’s time for a dedicated expert to own this, push the boundaries, and get paid for it.